Cancellation & Refund Policy

Booking Confirmation

 

Your booking is confirmed once payment has been successfully completed through the booking system.

 

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Customer Cancellations

 

Customers may cancel their booking up to 48 hours before the scheduled session and receive a full refund.

Cancellations made less than 48 hours before the session are not eligible for a refund.

 

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Rescheduling

 

If you cannot attend your session, you may request to reschedule your booking up to 48 hours before the start time, subject to availability.

 

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Weather Conditions

 

Beekeeping experiences depend on safe weather conditions.

 

If weather conditions make it unsafe to open the hive, the session may be rescheduled to another available date.

 

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No-Shows

 

If participants do not attend their booked session without prior notice, the booking will be considered a no-show and refunds will not be issued.

 

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Safety & Bee Welfare

 

Sessions may be postponed or modified if necessary to ensure the safety of participants and the wellbeing of the bees.

 

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Contact

To cancel or reschedule your booking, please use the link in your booking confirmation email or contact us directly.

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